Returns & Refunds
Returns & Refund Policy for https://www.tinygrocer.com/
Effective date: January 01, 2024
Overview: At TinyGrocer.com, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns and refunds are accepted.
Returns:
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of receipt.
- Non-returnable items: Perishable goods, personal care items, and gift cards are non-returnable.
- Process: To initiate a return, contact us at support@tinygrocer.com with your order number and reason for return. Once approved, you will receive instructions for return shipping.
Refunds:
- Inspection: Upon receipt of your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If approved, a refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges:
- Defective or Damaged Items: If you received a defective or damaged item, contact us at support@tinygrocer.com. We will arrange for a replacement at no additional cost.
Contact Us: For any questions related to returns or refunds, please contact us at support@tinygrocer.com.
